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FAQ

FREQUENTLY ASKED QUESTIONS

ORDERING 

If you need to change the personal details of your order, please contact us within 6 hours of ordering the product. We can change your email address, name, and shipping address if there is a typo mistake.

WHAT PAYMENT METHODS DO YOU ACCEPT?

 

We accept all major credit cards (VISA, Mastercard, American Express, Discover), and PayPal. We do not accept personal checks, money orders, direct bank transfers or debit card payments.

HOW SECURE IS THE ORDER?

 

All personal information including credit card data is processed securely through a 256-bit SSL secured web page. Your information is encrypted and sent directly to the credit card providers' network where the transaction is authorized and approved. Your credit card information will not be stored on our servers. 

HOW DO I CHANGE OR CANCEL AN ORDER? 

 

If for any reason you wish to cancel your order, please do so within 24 hours after your order has been placed. We reserve the right to accept or decline an order at any time, or any portion thereof, in our sole discretion. 

Please note that any orders that have already been packed or shipped cannot be cancelled.

WHICH SHIPPING CARRIERS DO YOU USE?

 

For United States, orders may be delivered by USPS Postal Service, UPS, or epacket. Other countries include:

  •  Canada - Canada Post
  • UK - Royal Mail
  • Australia - Australia Post 

WILL I BE CHARGED WITH CUSTOM DUTIES AND FEES?

 

The prices displayed on our website are tax-free in US Dollars. If a custom duty tax is received, customers will be responsible for paying the customs tax.

Import taxes, duties and related customs fee may be charged, which are determined by your local customs office.

Payment of these charges are the customers' responsibility. For details about charges, please contact your local customs office.  

HOW DO I RETURN AN ITEM?

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  Due to our warehousing being overseas you have 2 options: 

1. To pay the Return Shipping and 50% restocking fee for shipping, handling, and repackaging

2. We send you a second product free of charge

If you have ordered the anti-bark trainer and your dog doesn't respond the way you'd like we do not offer returns.  If the product is defective or will not turn on with a battery we will send a replacement device.


WILL I HAVE TO PAY THE SHIPPING FEE FOR RETURN ORDERS?

 

Yes, all return shipping fees are the responsibility of the customer.  

WHAT IF THE ITEM ORDERED IS DEFECTIVE, INCORRECT OR DAMAGED?

 

If you simply do not like the item or it doesn't work exactly as you expected, no returns will be issued.  Please contact our customer service team within 7 days from your order delivery date and send us a video of the defective product. To process your refund claim, you must send us a photograph or video of the defective product. We will process all claims as soon as possible to ensure you receive a replacement item free-of-charge.

 HOW LONG DOES THE RETURNS PROCESS TAKE?

Due to the large amount of daily orders, processing returns may take up to 14 business days from the date we receive your returned item. We will notify you via email to confirm that your return order has been processed.  

WHEN WILL I RECEIVE MY REFUND?

 

All refunds will be credited to the original form of payment. Refund times are generally issued within 7 to 10 business days after we receive the returned item. Please contact your card's bank to inquire when the credit refund will be posted to your account. Due to varying banks, it may take up to several weeks before a credit is issued back to your account.